Mailbox Renter Terms and Conditions

Last updated: September 30th, 2026

These Mailbox Renter Terms and Conditions (the “Renter Terms”), together with the General Terms and Conditions (collectively, the “Terms”) form a binding agreement between Mailbox To Go Inc. (“Mailbox To Go,” “we,” “us,” or “our”) and any person or organization (“Renter,” “User,” “you,” or “your”) that subscribes to, accesses, or uses the virtual mailbox products and services we provide through the mailboxtogo.com website or any other related online interfaces (collectively, the “Services”). By creating an account, selecting a subscription plan, or using any feature of the Services, you agree to comply with and be bound by these Terms.

If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to this agreement, in which case all references to “Renter,” “User,” “you,” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with these Terms, you must not accept this agreement and may not access or use the Services.

The General Terms and Conditions apply to every visitor, account holder, and user of the Website or Services, while these Renter Terms establish additional and more specific rights and obligations relating to the virtual mailbox Services. The General Terms and these Renter Terms are intended to be read together. Where these Renter Terms contain a provision that is more specific than, different from, or inconsistent with a provision of the General Terms and Conditions in relation to the virtual mailbox Services, these Renter Terms will govern to the extent of that difference or inconsistency. Otherwise, the General Terms and Conditions continue to apply.

A copy of these Terms is available for download at any time through the Website.

The Services and Your Service Providers

The Services consist of two things working together: an online platform, provided directly by Mailbox To Go, through which you manage your account, view mail, and issue handling instructions; and the physical receipt, handling, and storage of your mail, which is carried out by an independent local business assigned to your mailbox location, or by Mailbox To Go itself where it directly operates that location, each described further below.

“Operator” means the independent local business, or Mailbox To Go itself when it directly operates a given location, that is responsible for the day-to-day physical handling of mail at that location; where Mailbox To Go acts as the Operator for a location, it does so in that capacity, separate from its platform-level role described elsewhere in these Terms.

“Service Providers” means, collectively, Mailbox To Go and the Operator assigned to your mailbox location, and “Service Provider” means either of them individually, each with respect to matters within that party’s own role as described in these Renter Terms. The term “Service Providers” is used solely for ease of reference and does not merge, combine, or extend either party’s role, obligations, or liability into the other’s, except as expressly stated in the Limitation of Liability section below.

Except where Mailbox To Go itself is acting as the Operator for your assigned location, Mailbox To Go does not itself receive, open, or physically handle your mail; that is the Operator’s role, as described further under “Authorization to Receive and Handle Mail” below. Mailbox To Go and the Operator are each responsible only for matters within their own role, as set out throughout these Terms and, in particular, under “Limitation of Liability” below.

Mailbox Activation and Verification

Before your mailbox becomes active, you and each proposed recipient must complete our identity verification process and provide the required documentation to confirm identity and address. This step is mandatory for all Renters and is designed to protect against misuse and ensure compliance with applicable laws governing mail handling in Canada.

You must submit valid documentation that meets Mailbox To Go’s baseline verification standards in effect at the time of your application, as outlined within your account dashboard. All documents must be current, legible, and match the names and details listed in your account. The Operator assigned to your mailbox location reviews recipient submissions against Mailbox To Go’s verification criteria and is responsible for deciding whether to approve or reject them; Mailbox To Go does not conduct this routine review. The Operator may not impose additional or separate verification requirements of its own. If a submission is rejected, the Operator must provide you with a valid reason so you can understand and correct the issue, and the Operator may request additional or replacement documentation at any time if information is incomplete, unclear, or inconsistent under Mailbox To Go’s criteria. If the Operator identifies any inconsistencies, a suspected impersonation, or another risk that Mailbox To Go’s criteria do not clearly address, the Operator must pause the verification and refer it to Mailbox To Go for a final decision rather than resolving it independently. Mailbox To Go may also deny, suspend, or override an Operator’s approval of activation at any time where Mailbox To Go has specific reason to suspect that documentation is fraudulent, unlawful, or otherwise presents a compliance or security concern. Verification is typically completed within two (2) business days after all documents have been received, though this period may vary depending on volume or verification complexity and no fixed completion time is guaranteed.

Your mailbox is reserved for you immediately upon subscription, and billing begins at that time. However, the mailbox will not be considered active, and the Service Providers will not accept or process incoming mail until your verification has been successfully completed and approved. Once verification is approved, you will receive confirmation by email and may begin using your assigned address.

Each mailbox must have at least one approved Recipient, a person or business authorized to receive mail under your account. Depending on your subscription plan, you may be permitted to add multiple recipients, each of whom must complete the identity verification process before mail can be accepted on their behalf. Mail received for any unapproved Recipient will not be processed as Customer Mail and, where reasonably possible, will be refused or returned to the sender. If return cannot reasonably be completed after the item has been received, it will be secured and handled in accordance with the applicable provisions of these Terms.

You may archive an approved Recipient at any time and add a new one in their place, subject to your plan limits. Once a Recipient is archived, mail addressed to that individual or entity will no longer be accepted for ordinary Services and, where reasonably possible, will be refused or returned to the sender. If return cannot reasonably be completed after the item has been received, it will be secured and handled in accordance with the applicable provisions of these Terms.

If you wish to receive mail under multiple names, such as family members, business partners, or business entities, each additional recipient must also complete identity verification.

By adding an additional recipient to your account, you represent and warrant that you have obtained that recipient’s authorization for the Service Providers to receive, open, scan, disclose, forward, arrange for pickup of, and destroy mail addressed to them, and to otherwise handle their mail in accordance with your instructions and any feature or Service made available under these Terms, and you accept responsibility for all instructions given with respect to that recipient’s mail. The Service Providers are entitled to rely on your representation without independently verifying that such authorization exists.

You agree to keep your identification and account information accurate and up to date. Any changes in your legal name, residential address, or business registration must be reported promptly to Mailbox To Go. Reverification may be required after a material change to your information, suspected misuse, a prolonged period of account inactivity, or where reasonably necessary for security or legal compliance; where required, it will be reviewed and decided by your Operator using the same approval process described above, subject to Mailbox To Go’s override authority in cases of suspected fraud or compliance concerns. Failure to maintain accurate records may delay mail handling or restrict access to certain Services until the information is corrected.

Authorization to Receive and Handle Mail

By activating a mailbox, you authorize the Operator assigned to your mailbox location, and its trained and authorized personnel, to receive, sign for where permitted, log, image, open when instructed, scan, forward, store, release for authorized pickup, and securely destroy or otherwise lawfully dispose of mail and packages on your behalf, in accordance with your instructions and these Terms. Mailbox To Go sets the platform-wide policies described in these Terms (including the mail-acceptance criteria and the Restricted Security-Sensitive Mail policy below) that every Operator, including Mailbox To Go when acting as an Operator, must follow. Operators may access your mail and related information only as reasonably necessary to provide the Services and are subject to applicable contractual privacy, security, confidentiality, and mail-handling requirements.

You appoint the Operator assigned to your mailbox location as your lawful agent solely for the purpose of receiving, signing for, and managing postal mail and courier deliveries addressed to you at your assigned mailbox address. This appointment is granted directly to whichever Operator is assigned to your mailbox location and automatically extends to a successor Operator if your service is transferred under “Service Continuity and Location Changes” below, without requiring a new or renewed appointment. This authorization extends to eligible items that require a signature upon delivery, and you acknowledge that a signature provided by an Operator acting under this appointment constitutes valid acceptance and delivery of such mail. This is a limited mail-handling appointment. It does not make an Operator your registered agent, office, place of business, agent for service of process, or agent for accepting a legal notice that requires personal service or your personal attendance or identification, and an Operator may sign only for an otherwise eligible delivery that does not require those personal acts.

Except when Mailbox To Go itself is acting as the Operator for your assigned location, Mailbox To Go does not act as your agent for purposes of receiving, signing for, or accepting mail or deliveries on your behalf; that role belongs to the Operator, who acts as an independent contractor and not as an employee, partner, joint venturer, or general agent of Mailbox To Go in its platform capacity. Where Mailbox To Go acts as the Operator for a location, it does so only in that capacity, separate from its platform-level role, consistent with the definition of Operator above.

Custody of a mail item begins when the Operator or its authorized personnel physically accepts or takes possession of it, including an item inadvertently received or retrieved after being left by a carrier. Eligible items are then imaged and assigned to your digital mailbox, subject to applicable security requirements and handling limitations. A notification email confirming receipt is also sent to the primary email address associated with your account. The date and time an item first appears in your digital mailbox is the controlling timestamp for notification, instruction, storage, and retention periods under these Terms. A delayed or missed email does not change this controlling timestamp. Appearance in your digital mailbox constitutes delivery to you for notice and deadline purposes, but it does not end physical-custody duties: the Operator remains responsible for the physical item until it is forwarded to a carrier, released through an authorized pickup, returned, recycled, shredded, or otherwise lawfully disposed of.

Although notifications are sent promptly after mail is received, external carrier delays and postal schedules are beyond the Service Providers’ control. If you expect urgent, legal, or time-sensitive correspondence, you remain responsible for monitoring its delivery and your account, taking any necessary action, and using another delivery method where ordinary virtual-mailbox processing is unsuitable.

The Service Providers do not guarantee expedited processing merely because correspondence is urgent or legally significant, do not determine the meaning, validity, deadline, or legal effect of your mail, and are not responsible for any deadlines, penalties, or legal consequences resulting from your failure to act upon mail that has been received, scanned, or made available in your account. The Service Providers are also not liable for delays caused by postal carriers, misaddressed mail, or your failure to review notifications in a timely manner.

Mail sent to you and its contents remain the property of you, the sender, or another lawful owner. The Service Providers receive custody rights only as necessary to provide the Services and carry out your authorized instructions.

Subject to the Recipient approval requirements above, you may use the assigned address for any truthful and lawful address-related purpose that the relevant authority or third party permits. You are solely responsible for determining whether the address is acceptable and appropriate for each such purpose and for complying with any associated requirements or obligations. No Service Provider guarantees that any third party will accept the address; acceptance is determined solely by that third party under its own rules.

Mailbox To Go’s policy permits the assigned Operator to conduct a limited inspection of any mail or delivery that appears damaged, improperly sealed, unsafe, or potentially contains prohibited or illegal materials, including opening it where reasonably safe and necessary, solely to the extent necessary to determine appropriate handling or to comply with applicable law or a legal process or law-enforcement demand the Operator is legally required to comply with. Such inspection does not create any obligation to examine mail contents, and no Service Provider will be liable for any delays, damage, or loss arising from a reasonable inspection, refusal, or lawful reporting of suspicious items carried out in accordance with this policy. No Service Provider guarantees the delivery speed, completeness, or condition of mail sent by third-party carriers such as Canada Post, UPS, or FedEx.

Mail Acceptance and Restrictions

Eligible mail includes ordinary, large, padded and courier envelopes measuring no more than 42 × 30 × 2 cm and weighing no more than 500 g, measured externally with the envelope filled. Packages are accepted only where package acceptance is available for your assigned location, as indicated on the Website or in your account; see “Package Acceptance and Restrictions” below. Eligibility is based on physical format, dimensions and weight, regardless of carrier, and all contents remain subject to the prohibited-content, safety and special-handling restrictions in these Terms. Identifiable returns of forwarding shipments previously dispatched by your Operator remain eligible regardless of their outer packaging or consolidated dimensions or weight. Operators assess reasonably apparent exterior characteristics and available delivery information and are not required to open items to establish eligibility.

Mail or packages that contain, or appear to contain, hazardous, flammable, perishable, or otherwise unsafe materials; cash or negotiable instruments not permitted to be mailed; controlled substances, weapons, or illegal goods; pornographic or obscene material prohibited by law; or anything that violates Canadian law or postal regulations are not eligible for acceptance or storage. If such an item is received inadvertently, it may be refused, returned to the sender, reported to authorities, or securely destroyed without notice or compensation.

Deliveries that require the physical presence, government-issued identification, or personal signature of the addressee are not accepted, such as passports, controlled documents, or court subpoenas requiring personal service.

Mail that cannot be matched to an active and approved Recipient will not be processed or delivered. Where both a recipient name and virtual mailbox number appear, the named Recipient must be active and approved under the mailbox identified by that number. If the name and number do not correspond, the mail will be treated as unmatched even if either one separately matches an active mailbox or Recipient. A matching Recipient name may be sufficient where no virtual mailbox number appears, but a mailbox number alone is not sufficient. Unmatched mail will be marked as undeliverable and, where reasonably possible, refused or returned to the sender. If return cannot reasonably be completed after the item has been received, it will be secured and handled in accordance with “Inadvertent Receipt of Ineligible Items” below. Except for a limited safety, security, or compliance inspection permitted under “Authorization to Receive and Handle Mail” above, the Operator will not open or inspect any mail that has not been assigned to an approved Recipient within our system.

Once a mail item has been logged and is visible in your digital mailbox, the Operator’s acceptance obligations under this section have been fulfilled.

Mailbox To Go may revise its mail acceptance policies, prohibited item list, or size and weight limits in accordance with “Changes to These Terms and the Services” below, including its applicable notice requirements and exceptions for protective measures. A revision to Mailbox To Go’s acceptance policies will not authorize the premature destruction of an item an Operator has already accepted and will not reduce any right that has already accrued to you.

Package Acceptance and Restrictions

Package acceptance is a separate, optional feature available only where indicated on the Website and in your account. If package acceptance is active for your location, accepted packages are subject to the same content and safety requirements as “Mail Acceptance and Restrictions” above. Packages are classified by whichever dimension or weight places the item in the higher category: small (up to 12 × 12 × 12 inches and 10 pounds); medium (up to 18 × 18 × 16 inches and 20 pounds); and large (up to 30 inches on the longest side, 60 inches total length + width + height, and 30 pounds).

A package exceeding any Large limit is oversized and is outside the standard Services. The Operator may nevertheless choose to accept an oversized package where it considers the item safe and reasonably manageable. If accepted, it will be treated as a Large package. Acceptance of one oversized package does not guarantee acceptance of that or any similar item in the future.

Package receiving is intended for ordinary personal and business deliveries and does not include inventory warehousing, fulfillment, distribution, commercial reshipping or other commercial logistics. If the volume, frequency, nature or pattern of package activity materially affects secure-storage capacity, safety, security or the normal operation of the location, Mailbox To Go will take reasonable steps to stop or reduce that activity.

Inadvertent Receipt of Ineligible Items

An item that does not meet the applicable acceptance requirements may be refused or returned to the sender. If such an item is left by a carrier or inadvertently received, the Operator will keep it secure and use the original delivering carrier’s available refusal or return process where reasonably possible. If return cannot reasonably be completed, the Operator will refer the item to Mailbox To Go, which will coordinate its resolution and any necessary communication with you. An oversized package that the Operator chooses to accept under “Package Acceptance and Restrictions” is not treated as an ineligible item under this section.

Inadvertent receipt does not make an otherwise ineligible item eligible for ordinary Services or create a right to future acceptance. It does not automatically entitle you to scanning, forwarding, pickup or storage, and the ordinary availability and disposal periods do not apply merely because the item was received. Applicable custody, privacy and security safeguards continue while the item is held. The separate provisions concerning unsafe, illegal, or restricted contents continue to apply.

In-Person Pickups and Scheduling

In-person pickup is a location-dependent feature available only where indicated on the Website and in your account. If in-person pickup is active for your location, pickup is available by scheduled appointment only on the dates and during the pickup hours shown in your account. You must submit a pickup request through your account and select an available appointment date before attending the location. A same-day pickup request is not guaranteed and is subject to the Operator’s availability. If the request cannot be accommodated, you must select another available pickup date. A location may be open on additional days or during additional hours, but this does not make pickup available outside the displayed pickup hours or create a right to walk-in pickup.

If you arrive without a scheduled appointment, the Operator is not required to retrieve or release your items and may require you to schedule an available pickup through your account. An Operator may choose to accommodate an unscheduled visit by allowing you to submit a pickup request through your account before any mail is released, but is not obligated to do so, and doing so does not create any continuing right to walk-in service. All applicable pickup charges, identification requirements, and authorization requirements will continue to apply.

Before any item is released, the collecting person must present an acceptable government-issued identification; a third party may collect only through the authorization method displayed in your account.

Some subscription plans may include a specified number of complimentary pickups. Once the complimentary pickups available under your plan have been used, each additional pickup is subject to the fee displayed in your account before you confirm the request.

You may cancel a scheduled pickup free of charge at least two calendar days before the scheduled pickup date. A pickup cancelled within this period will not count against any complimentary pickups included with your plan. After this cancellation period has passed, the pickup may count as used even if you cancel the request, do not attend the appointment, or do not collect your items. If the pickup is complimentary, it may be deducted from your available complimentary pickups but you will not be charged. If the pickup is not complimentary, the applicable pickup fee may be charged.

After cancelling a pickup within the permitted cancellation period, you may submit a new pickup request for another available date at any time. If, before the scheduled pickup, the Operator advises you that it cannot honour a confirmed appointment, the pickup will not count as used and no pickup fee will apply. This does not apply where the request is closed after you cancel outside the permitted cancellation period, do not attend the appointment, or fail to collect your items.

Special Handling Mail

Notwithstanding anything else in these Terms, the Service Providers do not accept, and the Services are not designed or intended to receive, store, scan, digitize, forward, or otherwise process, mail or documents that are marked as, known by the Renter to contain, or later identified by a Service Provider as containing Protected B, Protected C, or information formally designated under a government, contractual, or security program as Confidential, Secret, Top Secret, Controlled Goods, or subject to comparable security-handling requirements (collectively, “Restricted Security-Sensitive Mail”).

No Service Provider has any obligation to determine whether an item contains Restricted Security-Sensitive Mail, particularly where the envelope or outer packaging does not identify the nature of its contents. If a Service Provider becomes aware that an item may contain Restricted Security-Sensitive Mail, the Operator may refuse the item, stop or limit processing, decline to open, scan, digitize, store, or forward it, return it to the sender, or take any other action reasonably necessary in the circumstances, consistent with Mailbox To Go’s policy under this section.

You remain solely responsible for determining whether any sensitive or security-restricted correspondence is subject to special mailing, handling, storage, forwarding, or delivery requirements that make the Services unsuitable.

Mail Scanning and Customer Instructions

Once an accepted mail item is assigned and displayed in your digital mailbox, you can issue handling instructions through your account, such as to open and scan, forward, request pickup where enabled, recycle, shred, or dispose of the item, as applicable. Once your instruction is received, the Operator will process the item as requested in accordance with these Terms. The Operator may decline, stop, postpone, or limit any requested handling instruction where the item is subject to a restriction under these Terms, appears to require special security handling, is damaged, improperly sealed, or potentially unsafe to handle, or cannot reasonably be processed through the ordinary Services workflow. In such cases, the Operator may contact you for alternative instructions.

If you choose to have an envelope opened and its contents scanned, you expressly authorize the assigned Operator and its trained personnel to open the mail and create a digital copy, which will be made available within your account. Permitted contents that cannot reasonably be scanned will be photographed instead. Any enclosed item that is sealed, wrapped or otherwise separately packaged will not be opened or processed separately under the original open-and-scan request and will remain with the original mail item. The Operator is not required to test, operate, dismantle, or value those contents. Opening, scanning, or photographing an item does not restart its customer-availability period. Opening an envelope and creating digital copies cannot be reversed once completed.

While reasonable precautions are taken during scanning and processing, you acknowledge that human or technical error may occasionally result in incomplete or distorted scans, and no Service Provider shall be liable for incidental disclosure, omission, or corruption of scanned data arising from the scanning process itself, except that nothing in this paragraph excludes Mailbox To Go’s responsibility for an unauthorized disclosure of, or other privacy breach affecting, data stored on the platform, to the extent that responsibility cannot lawfully be excluded. If a scan is materially incomplete or unreadable, notify us promptly so that the Operator can attempt a rescan while the physical item remains available. No Service Provider is otherwise responsible for errors or omissions in scanned images or for limitations in how they appear on your viewing device.

Instructions are processed as soon as reasonably practicable, normally on the same or next business day. An instruction submitted near the end of, or outside, the assigned location’s ordinary operating hours may be deferred to the next business day. Processing times may vary during holidays, system maintenance, or carrier disruptions, and displayed timelines are targets rather than guarantees unless expressly identified as a guarantee.

The Service Providers do not verify, interpret, or endorse the content of your mail and are not responsible for decisions or actions you take based on scanned information.

If you do not provide handling instructions for an item within its applicable availability period from the date it first appears in your account, the item will be handled in accordance with “Mail Storage, Retention, and Disposal” below.

Mail Forwarding

You may request that your mail be forwarded to another address through your account. Each forwarding request must specify a destination address and will be processed in the order received. It is your responsibility to ensure that the forwarding address provided is accurate and suitable to receive mail. The Service Providers will not verify the destination address or take responsibility for mail sent to an incorrect or incomplete address provided by you.

Each forwarding request is subject to the handling fee displayed in your account plus shipping charges calculated when the Operator processes the request. Shipping charges depend on the shipment’s contents, destination, carrier service, and packaging requirements. By submitting the request, you authorize Mailbox To Go to charge your payment method for the resulting total before dispatch. You may choose to consolidate multiple mail items into a single forwarding shipment to reduce shipping and handling charges. Consolidation must be requested through your account before forwarding. Eligible mail may be forwarded in an envelope, box, or other suitable packaging. Once items are packaged and dispatched, consolidation requests cannot be changed or reversed.

You may request a forwarding quote for your mail items before submitting a forwarding request. A forwarding quote is prepared based on the information available at the time and is provided for your review. If you accept a forwarding quote, a forwarding request will be automatically created using the same details as the accepted quote, and you authorize Mailbox To Go to charge your payment method for the quoted amount when the forwarding request is processed. If you reject a forwarding quote, you will not be charged, and you may submit a new quote request or forwarding request for the same mail items, subject to these Terms. Forwarding quotes automatically expire after seven (7) days if no action is taken. A forwarding quote request is not a handling instruction and does not extend an item’s applicable availability period. If the item ceases to be available under these Terms before the quote is accepted, the quote can no longer be accepted or converted into a forwarding request.

Preparing quotes requires operational resources, and access to quote requests may be limited or temporarily unavailable when quotes are frequently rejected or allowed to expire. Any such limitations reset automatically in accordance with the Service’s usage policies. You may continue to submit forwarding requests directly at any time.

Responsibility for forwarded items after they are handed to a carrier is governed by “Limitation of Liability” below. Carrier insurance, if available, applies only if expressly offered, selected, and paid for.

When you request international forwarding, you must provide, confirm, and authorize all information required by the applicable carrier or customs authority. You are responsible for ensuring that this information is complete, accurate, lawful, and suitable for the shipment. You authorize the Operator to enter and submit the information on your behalf and, where required because the Operator packages or tenders the shipment, to use its business name, contact information, or location as the sender or return address. The Service Providers may rely on the information and authorization you provide without independently verifying the contents, value, origin, classification, or other particulars of the shipment.

You are responsible for all postage and any customs, declaration, duty-prepayment, carrier-processing, or other amount required before dispatch. Import duties, taxes, brokerage fees, or similar amounts assessed after arrival may be collected directly from the recipient and are the recipient’s responsibility. If any post-dispatch amount is instead charged to a Service Provider, including because the recipient refuses or fails to pay an amount or the shipment is refused or returned, you remain responsible for that amount and authorize Mailbox To Go to charge it to your payment method or account. Mailbox To Go has no control over customs inspections, delays, seizures, or charges and may decline or cancel forwarding to a destination subject to carrier restrictions, sanctions, legal restrictions, or elevated security risk. If a shipment is delayed, seized, or returned by customs or a carrier, Mailbox To Go has no further obligation concerning it except as expressly provided below for a shipment returned to the Operator.

If an identifiable forwarding shipment is returned to the Operator as undeliverable, it remains eligible for receipt regardless of its outer packaging or consolidated dimensions or weight, subject to the other applicable acceptance and safety restrictions. It will appear again in your account as newly received mail, with a new applicable customer-availability period beginning when it reappears in your account. Additional postage or processing fees may apply if you request re-forwarding.

Mail Storage, Retention, and Disposal

Eligible mail other than packages, including permitted contents, is stored securely for up to thirty (30) days from the date the item first appears in your account. Packages are stored securely for up to fourteen (14) calendar days from the date they first appear in your account. Package storage is free for the first seven (7) calendar days. From day 8 through day 14, daily storage fees apply based on package size at the rates displayed in your account, including packages within your monthly allowance. Fees stop when the package is released or a valid handling instruction is submitted and any required payment has been completed. During the applicable period, and while your account remains active, you may instruct the Service Providers to scan, forward, request pickup where enabled, recycle, shred, or dispose of the item through your account, as applicable. A valid handling instruction submitted during the applicable availability period remains effective while it is pending and may be completed after that period ends, provided any payment required before performance has been successfully completed. A recycling, shredding, or disposal request you submit is accepted and queued as a handling instruction, in accordance with “Mail Scanning and Customer Instructions” above. The requested handling is then carried out as part of the Operator’s ordinary scheduled disposal process, subject to the timing described later in this section. Once completed, the action cannot be reversed or undone, and the item and its contents can no longer be recovered through the Services.

Once the applicable thirty (30) day or fourteen (14) day period ends, your right to issue further handling instructions, request pickup, request forwarding, or otherwise recover the item ends, whether the item is unhandled, unclaimed, undeliverable, or returned, or your subscription has been cancelled, terminated, suspended, or otherwise becomes inactive beyond any applicable grace period. The Operator will then securely shred, recycle, or otherwise lawfully dispose of the item as part of its ordinary scheduled disposal process, with personal or confidential contents securely destroyed.

This physical disposal may not occur immediately once the applicable trigger occurs, whether that is your recycling, shredding or disposal request, or the expiry of the applicable availability period described above. However, mail other than packages will be disposed of no later than thirty-five (35) calendar days after the applicable trigger, or at the Operator’s next scheduled disposal cycle, whichever is sooner. Packages will be disposed of no later than seven (7) calendar days after the applicable trigger, or at the Operator’s next scheduled disposal cycle, whichever is sooner, unless the package is handed to the original carrier for return within that period. The Operator may attempt such a return at its sole discretion, only where reasonably practicable and available at no cost to the Operator or Mailbox To Go, and has no obligation to do so. Notwithstanding this outer limit, an item may be retained for longer only where required or permitted by law, subject to a legal hold or other legal process, or reasonably necessary to preserve evidence, investigate an incident, or resolve a dispute or claim. Any item retained for one of these purposes will remain subject to appropriate safeguards and will be securely disposed of once the applicable retention purpose ends. For packages eligible for disposal under these Terms, the Operator may, but is not required to, conduct a limited inspection, including opening the package where reasonably appropriate, solely to determine a suitable disposal method or identify a need for special handling. This does not create any obligation to inspect, identify, inventory, value, or otherwise investigate package contents.

If your subscription becomes inactive before the applicable availability period has elapsed, the Operator may, after any applicable grace period described in these Terms has expired, dispose of the item earlier at its discretion, subject to the ordinary outer limit and extended-retention exception described in this section. Until disposal is completed, the item remains subject to appropriate safeguards, but its continued temporary presence does not extend the applicable availability period, does not entitle you to cancel or reverse a pending recycling, shredding, or disposal request, and does not create any right to recover the item, issue further instructions for it, or have it forwarded or stored beyond the retention period described in this section, except as set out below.

In rare cases, if you contact us before disposal has occurred and the item is confirmed to still be physically present, the Operator may, in its sole discretion, agree to an exception permitting further instructions, recovery, forwarding, storage, or release of the item. Such exceptions are not guaranteed, are granted solely at the Operator’s discretion, may be subject to applicable fees, and are only possible where the item has not yet been disposed of. Where an exception is granted, the item will be reassigned to your account as a new item, allowing you to submit further instructions as you normally would.

Such disposal, whenever it occurs in accordance with this section, is deemed final and releases the Service Providers from all responsibility for that item. Storage beyond the standard retention period described in this section is not available unless otherwise stated in your account or permitted under this section. Digital scans of your mail are retained, deleted, and otherwise handled in accordance with our Privacy Policy. Physical mail is stored in secure areas with controlled access, and shredded materials are destroyed using cross-cut or equivalent methods designed to protect confidentiality.

Billing and Payments

Mailbox To Go operates on a prepaid subscription basis for mailbox subscriptions. Subscription fees must be paid in advance according to the plan selected during signup. Fees for additional Services are charged at the time specified in these Terms or disclosed in your account before the applicable Service is confirmed. Subscriptions renew automatically at the end of each billing cycle (monthly or annual) unless cancelled through your account before the renewal date.

Each subscription plan includes separate monthly allowances for incoming envelopes, packages where package acceptance is available, and scan pages, as described on our Website and in your account dashboard. Envelopes and packages are counted independently and do not reduce each other’s allowances. If your usage exceeds these limits, additional fees will apply at the current rates displayed in your account. You may upgrade to a higher plan at any time to avoid overage charges. Upgrades take effect immediately upon payment and increase usage limits according to the new plan.

You authorize Mailbox To Go to charge your selected payment method for all applicable fees, including subscription renewals and any additional service charges such as forwarding, extra scans, or pickups. If a payment attempt fails, your account may be suspended as described under “Suspension of Service” below.

Certain actions, including but not limited to mail forwarding, extra scans, and pickups, may incur additional fees. Applicable fees are displayed in your account before confirmation, except shipping charges for forwarding requests submitted without an accepted quote, which are calculated as described under “Mail Forwarding” above. Except for pickup fees, which are charged on the scheduled pickup date in accordance with “In-Person Pickups and Scheduling” above, overage fees for incoming mail items and packages, which are charged after receipt, and package storage fees, which are charged after they accrue, additional Service fees are payable in advance. Rates may be updated in accordance with “Changes to These Terms and the Services” below.

Mailbox To Go offers a seven (7) day money-back guarantee for first-time subscriptions only. You qualify for a full refund if you cancel within seven (7) days of your initial purchase and no physical mail item has been accepted for any recipient under your mailbox. Completing verification, adding or verifying permitted recipients, or viewing your account does not by itself disqualify you from the refund. Refunds are not available after the first seven (7) days, or for renewals, partial periods, unused time, or accounts with mail already accepted or in storage. Fees for forwarding, postage, processing, scanning, pickups, or verification are non-refundable once incurred.

Any non-waivable statutory cancellation or refund right applies in addition to this guarantee. Depending on your province of residence, applicable consumer protection legislation, including the Consumer Protection Act, 2002 (Ontario), may give you an extended right to cancel this agreement if we fail to meet applicable disclosure or contract-delivery requirements. These statutory rights, where applicable, apply in addition to, and are not limited by, the money-back guarantee described above.

The Operator assigned to your mailbox location sets, and may adjust, the subscription plan price for that location. Additional service fees, including overage fees for extra mail items or page scans, forwarding handling fees and pickup fees, are set by Mailbox To Go on a platform-wide basis. Shipping charges are calculated for each shipment as described under “Mail Forwarding” above. Operators may not independently change the platform-wide fees but may waive or decide whether to apply a fee where expressly permitted by these Terms or the platform. Mailbox To Go administers billing and collects and processes all charges through the platform, but does not itself set the subscription plan price.

A subscription plan price adjustment made by the Operator takes effect immediately for new subscribers. If you are already subscribed to the affected plan at the time of the adjustment, your existing subscription price will continue to apply for a minimum period selected by the Operator, which will be at least two (2) years from the date of the adjustment and may be indefinite. If the Operator later elects to transition existing Renters to then-current pricing once that minimum period has elapsed, you will be notified in advance as described in the “Changes to These Terms and the Services” section below, and the pricing that takes effect will be whatever subscription pricing is then in effect for your plan.

If any payment remains outstanding beyond its due date, Mailbox To Go may charge a late payment fee or recover reasonable costs associated with collection, including third-party fees. A chargeback or payment dispute that is resolved in Mailbox To Go’s favour may result in suspension or termination of the account without refund.

Account Security and Activity

Your account is the primary means through which you manage the Services. Subject to any additional identification, verification, confirmation, or payment authorization expressly required by these Terms, Mailbox To Go and the Operator may each, within its own role, treat any instruction, request, selection, confirmation, or change submitted through your authenticated account as authorized by you and may rely on it in good faith without separately confirming it with you. This includes, without limitation, adding, archiving, or changing Recipients or authorized pickup persons; changing contact information, forwarding addresses, or other account details; requesting opening and scanning, forwarding, pickup, recycling, shredding, disposal, or other mail handling; changing subscription or Service settings; purchasing additional Services; updating billing or payment information; and requesting cancellation, reactivation, or another account action.

You acknowledge that account activity may be acted upon promptly and that certain actions, including opening, scanning, forwarding, release for pickup, recycling, shredding, and disposal, may be impossible to reverse once completed. An instruction or change remains effective unless and until it is changed or cancelled through the available account controls, or you notify Mailbox To Go and the Service Providers have had a reasonable opportunity to act. Regaining access to an account does not by itself notify Mailbox To Go of a compromise, cancel prior account activity, or reverse any instruction, transaction, or account change.

Following any known or suspected account compromise, and in addition to your obligations under the General Terms and Conditions, you are responsible for promptly reviewing and correcting your Recipients, authorized pickup persons, mail instructions, forwarding addresses, contact information, subscription and billing settings, and other account activity, and for notifying Mailbox To Go of any unauthorized or irreversible action that cannot be corrected through your account.

Where another person gains access because you shared your credentials, failed to secure your credentials, account, or device, or otherwise failed to comply with your account-security obligations under the General Terms and Conditions, you are responsible for the resulting account activity and its consequences. To the fullest extent permitted by law, no Service Provider will be liable for acting in good faith on activity submitted through your authenticated account before Mailbox To Go receives notice of the compromise and the Service Providers have had a reasonable opportunity to restrict the account and prevent or stop the affected action.

The protection provided to a Service Provider under this section does not apply to the extent the unauthorized access, account activity, or resulting loss was caused by that Service Provider’s own breach of these Terms, negligence, security failure, or intentional misconduct. Nothing in this section excludes or limits any statutory consumer, privacy, payment, or other right or liability that cannot lawfully be excluded or limited.

Prohibited Uses

Mailbox To Go and its Services may only be used for lawful purposes. You may not use your assigned mailbox, mailing address, or any related feature in a manner that violates any applicable law, regulation, or postal rule, including, but not limited to, applicable postal, privacy, consumer-protection, sanctions, or export-control laws.

Mailbox To Go does not offer the Services to individuals who reside or are domiciled in Québec, or to legal persons, businesses, organizations, or other entities whose head office or establishment is located in Québec. By subscribing to, renewing, reactivating, or using the Services, you represent and warrant that you do not fall within any of those categories. You may not circumvent any geographic eligibility restriction or provide false or misleading information concerning your residence, domicile, head office, establishment, or other location information to obtain or continue using the Services.

You represent that you are not identified on any applicable Canadian or other sanctions or restricted-party list, and that you are not owned or controlled by, or acting on behalf of, any person so identified. You will not use the Services to send or receive mail in connection with any activity, payment, or transaction prohibited under applicable Canadian sanctions or export-control law.

You may not use the Services or the assigned address to engage in or assist with any unlawful, fraudulent, deceptive, or misleading conduct. This includes, but is not limited to, identity theft, mail fraud, receiving or concealing proceeds of crime, or sending or receiving materials prohibited under Canadian law.

You may not use the assigned address to misrepresent your identity, imply that you physically occupy or maintain an office at the location or conduct in-person business there, register a false or misleading business name, or state or imply that you have appointed a Service Provider as your registered agent or agent for personal service. You must also not state or imply that Mailbox To Go or the Operator owns, operates, endorses, sponsors, controls, is affiliated with, or is responsible for your business, activities, debts, obligations, products, or services merely because you use the assigned address.

Business names listed under your mailbox must be legally registered and verified in accordance with our requirements. This verification confirms that the business name provided appears on a business registration, incorporation, or similar government-issued document; it is not a determination that the registration, its listed addresses, directors, officers, or shareholders, or any other information it contains, satisfies the requirements of any registrar, government authority, financial institution, or other third party.

You may not publish, advertise, register, list, or otherwise use the assigned address for any person, business, or other entity unless that person, business, or entity is an active and approved Recipient under your mailbox. This restriction applies to any filing, application, registration, record, listing, account, profile, or other representation in which the assigned address is used for or attributed to that person, business, or entity.

You may not use the assigned address for any Recipient until that Recipient’s verification is confirmed complete. You may not receive mail on behalf of unverified individuals, organizations, or entities not approved under your account.

You may not send, store, or request handling of any mail or package that is prohibited under “Mail Acceptance and Restrictions” or “Package Acceptance and Restrictions” above.

You must not use the assigned mailbox address for Restricted Security-Sensitive Mail, as defined under “Special Handling Mail,” and must not direct, or permit, any sender reasonably expected to send such material to use the assigned mailbox address. This restriction does not apply to ordinary confidential business, legal, government, financial, medical, or personal correspondence that is not subject to a formal contractual or security-handling requirement.

Any use of the Services in violation of these Terms may result in immediate suspension or termination of your mailbox without prior notice. Mailbox To Go may also investigate suspected violations and cooperate with law enforcement or regulatory authorities and disclose relevant information if required by law. Except for Recipient verification and any review required by applicable law or these Terms, the Service Providers do not routinely monitor how or where you use the assigned address. A right to investigate or act on suspected misuse does not create a general duty to monitor all uses of the address.

If you use, or attempt to use, your assigned address in a manner not permitted under these Terms, Mailbox To Go may, in addition to any other remedy available under these Terms, charge a fee of fifty Canadian dollars (CAD $50) for a first violation and one hundred Canadian dollars (CAD $100) for each subsequent violation, as reasonable compensation for the administrative burden of addressing the misuse, without prejudice to Mailbox To Go’s right to suspend or terminate your account for the same conduct.

Service Continuity and Location Changes

Mailbox To Go may change the Operator servicing your mailbox, or transfer your mailbox service, physical mail, and necessary account information to another approved location or secure temporary arrangement, where reasonably required by a location closure, emergency, safety or security issue, loss of location access, operator termination, legal requirement, or other material service-continuity risk. Where Mailbox To Go becomes aware that an Operator is unable, or is reasonably likely to become unable, to continue servicing your mailbox location, Mailbox To Go will act promptly to arrange for the continued handling of your mail, which may include transferring your mailbox service to another approved Operator or location under this section. The Service Providers will use reasonable safeguards and chain-of-custody procedures. Where Mailbox To Go receives notice or otherwise becomes aware of a planned closure at least thirty (30) days in advance, Mailbox To Go will notify affected Renters as soon as reasonably practicable and, in any event, at least thirty (30) days before the scheduled closure date. If a location closes unexpectedly, Mailbox To Go receives less than thirty (30) days’ advance notice, or thirty (30) days’ advance notice is not reasonably possible because of an emergency, fire, natural disaster, sudden loss of access, Operator incapacity, insolvency, abandonment, government or landlord action, safety or security event, or another circumstance outside Mailbox To Go’s reasonable control, Mailbox To Go may act on shorter notice or immediately and will notify affected Renters as soon as reasonably practicable after becoming aware of the circumstances. A shorter notice period, or the absence of advance notice, in those circumstances will not constitute a breach of these Terms.

If your assigned mailing address changes as a result, you remain responsible for updating senders and any public or private records after notice. Mailbox To Go and the former Operator may provide limited transition handling for mail sent to a former address, but uninterrupted receipt is not guaranteed. A transfer that preserves materially equivalent prepaid Services does not by itself create a refund right. Any termination of your subscription is governed by “Suspension of Service” below.

Suspension of Service

Mailbox To Go may suspend or restrict your access to the Services, with or without notice, if: a payment is overdue or cannot be processed; your verification is incomplete or no longer reliable; we have reasonable grounds to believe your account is being used for fraudulent, unlawful, or misleading purposes or poses a safety or security risk; you violate any provision of these Terms; or action is reasonably required by law, a carrier, or an authority. We will give notice where practicable and lawful, but may act immediately and without prior notice where permitted by these Terms or where needed to contain risk.

During any suspension, new mail may be refused, held without processing, or delayed by the applicable Service Provider based on the circumstances of the suspension. The Service Providers are not responsible for delays, loss, or returned mail resulting from non-payment or account inactivity. Previously received mail, scans, and account data remain protected but inaccessible to you, subject to the storage, retention, and disposal rules in these Terms. Normal billing continues during suspension unless the account is formally terminated. If your payment method fails or your subscription expires, you will have a seven (7) day grace period from the date of the resulting suspension or expiry, as applicable, to reactivate your mailbox, including by updating your payment information where required. This grace period does not extend the applicable availability period for any individual eligible mail item. If your mailbox is reactivated within the grace period, access to the existing mailbox and any mail, scans, and mailbox data that remain available under these Terms will be restored. If it is not reactivated within the grace period, your account will be terminated and any later subscription or reactivation will not restore the former mailbox or your access to its associated mail, scans, or mailbox data.

You may cancel your subscription at any time through your account dashboard. Cancellation stops future renewals but does not entitle you to a refund for the current billing period. Upon cancellation, you remain responsible for all outstanding fees and any costs related to mail still held in your account. You will continue to have full access to your mailbox and all Services until the current subscription billing period expires, at which point your subscription ends.

We may also terminate your account directly at any time, with or without cause, by providing notice by email where practicable. Immediate termination may occur in cases of fraud, non-payment, abuse, safety or security risk, or violation of these Terms. If we terminate without cause and do not offer a materially equivalent continuation of Service, we will refund the unused prepaid portion of your subscription, subject to any amounts lawfully due to us.

Once your subscription ends, whether through cancellation, termination, or an unresolved payment suspension, your account access ends and mail will no longer be processed or scanned. Eligible mail already in the Operator’s possession continues to be governed by “Mail Storage, Retention, and Disposal” above. Ineligible items, including oversized packages not accepted by the Operator, remain subject to “Inadvertent Receipt of Ineligible Items” above. After your subscription ends, the Service Providers have no obligation to accept new deliveries or provide ordinary mail services. Any item nevertheless taken into the Operator’s custody remains subject to the applicable safeguarding and return or other handling provisions of these Terms.

No Service Provider can process a Canada Post change-of-address request on your behalf. You are solely responsible for notifying your contacts, vendors, and correspondents of your new address after termination.

When your subscription ends, whether through expiry, cancellation, or termination, you must immediately cease using the assigned address and remove it from anywhere you have used it. If you continue to use the assigned address after your account has ended, Mailbox To Go may charge you a monthly fee, at the rate then in effect for your former subscription plan, as reasonable compensation for the continued unauthorized use — separate from and in addition to the fee described under “Prohibited Uses” above, which applies only while your account is active — in addition to recovering any documented costs Mailbox To Go incurs in deregistering or removing the address from your records, and without limiting any other remedy available to Mailbox To Go.

You may request reactivation of your account by contacting our support team. Reactivation is subject to the Operator’s approval and verification, consistent with the process described under “Mailbox Activation and Verification” above, including Mailbox To Go’s override authority, and payment of any outstanding balance and any applicable reactivation fee disclosed to you before reactivation. Reactivated accounts may be assigned a new mailbox number or address.

Limitation of Liability

Mailbox To Go does not control senders, postal carriers, couriers, customs authorities, internet providers, or other independent third parties. The Operator’s custody period for a mail item is defined under “Authorization to Receive and Handle Mail” above. No Service Provider is responsible for loss, delay, damage, seizure, return, or misdelivery occurring outside that custody period, except to the extent caused by the Operator’s own selection of, or instructions to, a carrier, where responsibility cannot lawfully be excluded.

The Services are not a declared-value, insured-storage, legal-deadline-monitoring, or records-preservation service. Do not use your assigned address for irreplaceable originals, exceptionally valuable items, or correspondence requiring guaranteed personal delivery unless an applicable feature expressly states otherwise. Optional carrier insurance applies only if offered, selected, and paid for.

To the fullest extent permitted by law, no Service Provider shall be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenues, opportunity, goodwill, or other intangible losses, whether arising in contract, tort (including negligence), equity, or otherwise.

Mailbox To Go is responsible only for matters within its own role as platform operator (including billing, account administration, and the platform-wide policies described in these Terms) and is not liable for the acts, omissions, or negligence of an independent Operator in physically receiving, handling, storing, scanning, forwarding, or disposing of mail, or in accessing, using, or disclosing identification and verification documents, account and recipient information, forwarding addresses, or other customer information made available to it in providing the Services. Where Mailbox To Go itself is acting as the Operator for a given location, it does not become liable, in its platform capacity, for its own conduct in that separate Operator capacity merely because the two roles are held by the same legal entity; rather, its liability for that Operator-role conduct exists on the same basis as any other Operator’s liability, subject to the combined cap described below. The Operator is responsible for matters within its own role as physical custodian and handler of your mail, and as recipient of identification and verification documents, account and recipient information, forwarding addresses, and other customer information made available to it in providing the Services, and is not liable for Mailbox To Go’s platform-level acts or omissions.

Mailbox To Go’s aggregate monetary liability arising out of or in connection with a Renter’s use of the Services during any three-month period, for matters within its own role, shall not exceed the greater of one hundred Canadian dollars (CAD $100) or the platform-level portion of fees retained by Mailbox To Go from that Renter during the three (3) months immediately preceding the event giving rise to the claim. The Operator’s aggregate monetary liability for matters within its own role, during any three-month period, shall not exceed the greater of one hundred Canadian dollars (CAD $100) or the total subscription and service fees paid by that Renter during the three (3) months immediately preceding the event giving rise to the claim. Where Mailbox To Go is itself acting as the Operator for a Renter’s mailbox location, these two caps do not stack: a single aggregate cap applies to Mailbox To Go’s combined liability in both roles, equal to the greater of one hundred Canadian dollars (CAD $100) or the total subscription and service fees paid by that Renter during the three (3) months immediately preceding the event giving rise to the claim.

Except where Mailbox To Go is acting as its own Operator as described above, these exclusions and limits apply separately to Mailbox To Go and to the Operator and do not create a shared or combined limit between them; a claim against one does not reduce or exhaust the limit available against the other. They do not exclude an applicable statutory warranty, consumer remedy, privacy obligation, intentional misconduct liability, or other liability that cannot lawfully be excluded or limited. Some jurisdictions do not allow certain limitations or exclusions of liability; in such cases, the limitations above apply to the maximum extent permitted by law. A refund, service credit, insurance recovery, indemnity payment, and damages award may not result in duplicate recovery for the same loss.

By using the Services, you release Mailbox To Go from claims arising from an independent Operator’s handling, storage, processing, or disposal of your mail, or from an independent Operator’s access to, use, or disclosure of identification and verification documents, account and recipient information, forwarding addresses, or other customer information made available to it in providing the Services, except to the extent caused by Mailbox To Go’s own acts or omissions in its platform capacity. Where Mailbox To Go itself is acting as the Operator for your location, this release does not apply to Mailbox To Go’s conduct in that capacity; liability for that conduct instead remains subject to the combined cap described above.

Renter Indemnification

To the extent permitted by law, you will indemnify the Service Providers, and Mailbox To Go’s affiliates, against any third-party claim, regulatory demand, fine, penalty, damage, or reasonable external legal cost arising from: your unlawful, fraudulent, deceptive or unauthorized use of the Services or assigned address; false or unauthorized recipient or business information you provide; prohibited or dangerous contents you caused or knowingly permitted to be sent to your address; infringement of another person’s rights; or your material breach of these Terms. This obligation does not apply to the extent the claim was caused by the indemnified party’s own breach, negligence, or intentional misconduct.

The indemnified party will give you reasonably prompt notice of any such claim, permit you to participate in its defence, and reasonably cooperate at your cost. You may not settle a claim in a way that admits wrongdoing by, imposes a non-monetary obligation on, or fails to fully release an indemnified party without that party’s written consent, not to be unreasonably withheld.

Third-Party Beneficiaries

The Operator assigned to your mailbox location is an intended third-party beneficiary of: (a) the limitations of liability, exclusions, and indemnification rights in these Terms that are expressed to apply to or benefit the Operator; and (b) the arbitration agreement and class-action waiver in the General Terms and Conditions’ Dispute Resolution section, which extends to disputes against the Operator as described there. The Operator may enforce these provisions directly against you as if it were a party to this agreement. Except as expressly stated in this section, no other person is a third-party beneficiary of these Terms.

Changes to These Terms and the Services

Mailbox To Go may propose prospective changes to these Terms or the ongoing Services, including plan features, usage limits, billing intervals, optional-feature rules, mail-acceptance requirements, handling and storage procedures, security requirements, and other service conditions.

Except for a transfer or other service-continuity action taken under “Service Continuity and Location Changes” above, a change that materially disadvantages you will be communicated at least thirty (30) days in advance. You may cancel before the effective date without a termination charge, in which case the existing terms continue to govern through the end of your then-current prepaid period and the subscription will not renew. A change will not retroactively alter an accrued right, completed transaction, accepted handling instruction, or amount already paid or earned.

Mailbox To Go may implement a shorter-notice or immediate protective measure where delay would be unreasonable because of law, carrier requirements, fraud, safety, privacy, or security risk. We will give notice as soon as practicable and will not use this exception merely to avoid the ordinary amendment process described above. Any longer notice period, affirmative-consent requirement, right to retain existing terms, cancellation right, refund right, or other non-waivable protection required by applicable law continues to apply.

Contact Information

If you have any questions, concerns, or complaints regarding these Terms, we encourage you to contact us using the details below:

https://www.mailboxtogo.com/contact/
103-2727 Steeles Ave W, Toronto, ON, M3J 3G9, Canada