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Frequently Asked Questions
What can I receive?
We can accept only letters and large envelopes and will send you a notification when mail is received. For security reasons, we do not accept boxed packages.
What happens when you receive my mail?
As your mail arrives, we will scan only the front of the envelope and notify you. Then you tell us what to do with it from within your account with us. Envelope scans are not counted towards your page scans.
How will I be able to view my mail?
You’ll be able to view the front of the envelope scans in your account at any time. If you choose the option to scan the contents of the mail, you’ll also be able to view them in your account.
Can I pick up my mail in person?
Local pickup is not available for security reasons. You may view your mail at any time in your account or have it forwarded to any location of your choice.
How long are the physical envelopes stored?
Physical envelopes will be stored free of charge for 30 days. After 30 days, they will be shredded, unless you choose to recycle or shred them sooner in your account.
Can I use it as my business address?
Yes, many businesses today operate from home or entirely online and don’t need a traditional office. You can use your Mailbox To Go address as your professional business address on your website, invoices, business cards, email signatures, marketing materials, and other business correspondence. For clarity, the address does not represent a physical location where you operate your business and does not include office space, meeting rooms, or an on-site business presence.
Do you have any other questions?
Feel free to reach out to us at any time and we’ll be happy to answer any of your questions or concerns.